Communication

We recognise that a programme of communication and education is of vital importance and pride ourselves on our ability to keep Trustees, the employer and members fully informed with any developments affecting their pension scheme.

We provide:

• Telephone enquiry service
• Dedicated Email address
• Presentations to employees, members and/or Trustees to explain the scheme, its structure and benefits
• Training of HR, pensions and payroll officers who are in daily contact with our Customer Services Division

All forms of communication are customised to meet clients' needs.

Documentation

This service covers communications of a material nature, including:

• Administration Guide
• Newsletters and posters
• Announcements to members
• Scheme booklets
• Popular version of the Trustee Report and Financial Statements

The most important point to note about our forms of communication is that we use PLAIN ENGLISH.