HS is a long-established specialist third party administration provider supplying pensions administration and related services to the UK pensions industry. Our reputation is built on our technical expertise and the quality of administration service that we provide to defined benefit, defined contribution and hybrid schemes.

In September 2000, we were acquired by AEGON in the UK, a wholly owned subsidiary of AEGON N.V., one of the largest insurance groups in the world.

Mark Adamson, Managing Director, says “Our local client base spans the length and breadth of the UK and includes a number of FTSE multi-national organisations. Most importantly, they respect HS for giving them a high quality personal and bespoke service, provided by enthusiastic, hard working and reliable staff. In short, our clients trust us not to let them down.”

To be the premier provider of administration services to the occupational pensions sector.

• Pensions administration is our core function
• Flexibility and willingness to change
• AEGON’s backing and share resources
• Bespoke use of marketing-leading systems
• Culture of service enhancement
• Focus on quality and integrity
• All services provided under one roof

HS is committed to investment in its most important asset - staff- and its practices include:

• Recruiting professional people to provide the quality of service for which we are respected.
• Maintaining appropriate and progressive HR policies.
• Ensuring staff retention through improving their working environment and benefits.
• Building training and development plans consistent with a growing company.

At HS all of our 100-plus people are indirectly or directly involved in pensions administration, 70 of whom are employed in client-facing roles. Our commitment to our staff has led to our Investor in People accreditation.

Pensions administration is the core activity of HS and for this reason all systems have been selected solely for their suitability for processing the needs of pension scheme members. The principal systems employed to perform administration tasks are:

• Workflow and document management Continuity
• Pensions administration Profund
• Accounting Penfax II
• Web Profund and mybenefits™

We have a resilient IT infrastructure and have adopted best practice systems configuration and procedures with the consequence that systems have very high availability.

We provide a complete range of pensions administration service including:

• Member administration
• Pension scheme accounting
• Pensioner payroll and cash management
• Communication and documentation
• Web-enabled facilities
• Pensions accounting software

Our pensions administration expertise includes:

• Excellent scheme member communication skills
• Strength of client relationships
• Specialist pensions knowledge
• Development and implementation of
  innovative technical solutions
• Data transfer and interrogation
• Calculation automation
• Interface design

Our flexibility enables us to offer a complete solution, tailored specifically to the needs of our clients. It is this flexibility that our clients value most and why new clients choose us.

Operating Style

• We treat the relationship we have with our clients as a partnership.
• We operate to extremely high standards, as demonstrated to our commitment to maintaining our ISO 9001 accreditation.
• Our service is always of a flexible and bespoke nature.
• We focus upon client management and seek to get close to our clients to ensure that we respond to their changing needs.
• We proactively suggest benefits and service enhancements.
• We are responsive to our clients’ needs.

Corporate philosophy

HS believes: That staff are our most valuable asset. We consider training to be of vital importance to improving the high levels of service provided. In providing quality at a competitive price, achieved through effective use of resources and technology. In exploiting technology to provide an efficient and accurate service to our clients.